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Suggestion
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Resolution: Unresolved
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None
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6
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17
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
The new automation system is fantastic. The only problem is the "When" conditions don't include anything that allows us to comment on a ticket when no action has happened.
Perhaps allowing a JQL query? so we could use updated < -2w to get any tickets not updated within the last 2 weeks which would add a comment and put it in a pending closure status. Then a second rule would check for tickets in that pending closure status that need closing if no updates within another 2 weeks.
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| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-1861] Automation to comment then close a ticket when no response
| Support reference count | Original: 13 | New: 17 |
| UIS | Original: 7 | New: 6 |
| Labels | Original: affects-cloud | New: affects-cloud ril |
| Remote Link | New: This issue links to "Internal ticket (Web Link)" [ 976543 ] |
| UIS | Original: 6 | New: 7 |
| UIS | Original: 5 | New: 6 |
| UIS | Original: 6 | New: 5 |
| UIS | Original: 8 | New: 6 |
| UIS | Original: 15 | New: 8 |
| UIS | Original: 14 | New: 15 |