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  1. Jira Service Management Data Center
  2. JSDSERVER-184

Ability to customise the colour of the Customer Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Actual behaviour

      Inside the Service Desk Administration screen you can browse through the "Customer Portal" tab and upload a logo, which will automatically generate a matching colour in the header.

      Expected behaviour

      We want to ability to manually set the colour of the customer portal instead of using the automatically generated pattern.

      Workaround

      Please use the 'customize appearance' options in the help center to configure:

      • Logo
      • Banner image
      • Banner background colour
      • Banner text colour
      • Button background colour
      • Button text colour

      Changing theme and branding colors in Jira Service Management

      Please also see Brand the help center

       

            [JSDSERVER-184] Ability to customise the colour of the Customer Portal

            Kristina Crane added a comment -

            We'd love to see this customization so we can continue our brand with all customer interactions.  Thank you. 

            Kristina Crane added a comment - We'd love to see this customization so we can continue our brand with all customer interactions.  Thank you. 

            ZESI GmbH added a comment -

            The linked article does not work, nothing changes after changing the colors inside the database.

            ZESI GmbH added a comment - The linked article does not work, nothing changes after changing the colors inside the database.

            ZESI GmbH added a comment -

            The linked article does not work, nothing changes after changing the colors inside the database.

            ZESI GmbH added a comment - The linked article does not work, nothing changes after changing the colors inside the database.

            Helge Klein added a comment -

            The ability to brand customer-facing portals is critical! I am talking about the hosted (cloud) offering. The following branding options should be available:

            • Replacing the "JIRA Service Desk" logo in the blue top bar through the web UI
            • Replacing the color blue wherever it is used (top bar, buttons, etc.) with a different color through the web UI
            • Upload custom CSS code for overriding any styling used on the pages

            Helge Klein added a comment - The ability to brand customer-facing portals is critical! I am talking about the hosted (cloud) offering. The following branding options should be available: Replacing the "JIRA Service Desk" logo in the blue top bar through the web UI Replacing the color blue wherever it is used (top bar, buttons, etc.) with a different color through the web UI Upload custom CSS code for overriding any styling used on the pages

            Natalie Wenz added a comment -

            Hi Tim,

            I followed your tutorial. But in my case this does not change the panel like in the picture. Instead it does change the panel from the single service desk below the main navigation. Any workaround for this?

            Regards
            Natalie

            Natalie Wenz added a comment - Hi Tim, I followed your tutorial. But in my case this does not change the panel like in the picture. Instead it does change the panel from the single service desk below the main navigation. Any workaround for this? Regards Natalie

            Tim Evans (Inactive) added a comment -

            Hello!

            We have a new KB article that contains a workaround for this issue. Please take a look at the following:

            https://confluence.atlassian.com/display/JIRAKB/Changing+theme+and+branding+colors+in+JIRA+Service+Desk

            Cheers!
            Tim | Atlassian

            Tim Evans (Inactive) added a comment - Hello! We have a new KB article that contains a workaround for this issue. Please take a look at the following: https://confluence.atlassian.com/display/JIRAKB/Changing+theme+and+branding+colors+in+JIRA+Service+Desk Cheers! Tim | Atlassian

            Rodney Sawyer added a comment -

            It would be really nice to have this. And for us, the colour choice that Service Desk makes to go with the logo is very off brand for our company.

            Rodney Sawyer added a comment - It would be really nice to have this. And for us, the colour choice that Service Desk makes to go with the logo is very off brand for our company.

              Unassigned Unassigned
              pschaff Pietro Schaff (Inactive)
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                Created:
                Updated:
                Resolved: