• Type: Suggestion
• Resolution: Fixed
• Fix Version/s: None
• Component/s: Customer Portal
• Labels:

  • Advance-Portal-Branding
  • affects-cloud
  • affects-server

[JSDSERVER-184] Ability to customise the colour of the Customer Portal

Charlie Marriott made changes - 30/May/2022 10:38 PM

Resolution		New: Fixed [ 1 ]
Status	Original: Gathering Interest [ 11772 ]	New: Closed [ 6 ]

Charlie Marriott made changes - 30/May/2022 10:38 PM

Description

Original: {panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for {*}JIRA Service Desk Server{*}. Using {*}JIRA Service Desk Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-184]. {panel} Actual behaviour Inside the Service Desk Administration screen you can browse through the "Customer Portal" tab and upload a logo, which will automatically generate a matching colour in the header. Expected behaviour We want to ability to manually set the colour of the customer portal instead of using the automatically generated pattern. Workaround A workaround is discussed in [Changing theme and branding colors in Jira Service Management|https://confluence.atlassian.com/jirakb/changing-theme-and-branding-colors-in-jira-service-management-683543046.html] Please also see [Brand the help center|https://confluence.atlassian.com/servicemanagementserver/using-the-help-center-939926561.html#Usingthehelpcenter-Brandthehelpcenter]

New: {panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for {*}JIRA Service Desk Server{*}. Using {*}JIRA Service Desk Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-184]. {panel} *Actual behaviour* Inside the Service Desk Administration screen you can browse through the "Customer Portal" tab and upload a logo, which will automatically generate a matching colour in the header. *Expected behaviour* We want to ability to manually set the colour of the customer portal instead of using the automatically generated pattern. *Workaround* Please use the 'customize appearance' options in the help center to configure:  * Logo  * Banner image  * Banner background colour  * Banner text colour  * Button background colour  * Button text colour [Changing theme and branding colors in Jira Service Management|https://confluence.atlassian.com/jirakb/changing-theme-and-branding-colors-in-jira-service-management-683543046.html] Please also see [Brand the help center|https://confluence.atlassian.com/servicemanagementserver/using-the-help-center-939926561.html#Usingthehelpcenter-Brandthehelpcenter]

Charlie Marriott made changes - 30/May/2022 10:33 PM

Description

Original: {panel:bgColor=#e7f4fa}   *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-184].   {panel} Actual behaviour Inside the Service Desk Administration screen you can browse through the "Customer Portal" tab and upload a logo, which will automatically generate a matching colour in the header. Expected behaviour We want to ability to manually set the colour of the customer portal instead of using the automatically generated pattern. Workaround A workaround is discussed in https://confluence.atlassian.com/display/JIRAKB/Changing+theme+and+branding+colors+in+JIRA+Service+Desk

New: {panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for {*}JIRA Service Desk Server{*}. Using {*}JIRA Service Desk Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-184]. {panel} Actual behaviour Inside the Service Desk Administration screen you can browse through the "Customer Portal" tab and upload a logo, which will automatically generate a matching colour in the header. Expected behaviour We want to ability to manually set the colour of the customer portal instead of using the automatically generated pattern. Workaround A workaround is discussed in [Changing theme and branding colors in Jira Service Management|https://confluence.atlassian.com/jirakb/changing-theme-and-branding-colors-in-jira-service-management-683543046.html] Please also see [Brand the help center|https://confluence.atlassian.com/servicemanagementserver/using-the-help-center-939926561.html#Usingthehelpcenter-Brandthehelpcenter]

SET Analytics Bot made changes - 21/May/2022 2:22 AM

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SET Analytics Bot made changes - 06/Apr/2022 2:14 AM

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SET Analytics Bot made changes - 19/Mar/2022 2:18 AM

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SET Analytics Bot made changes - 05/Jan/2022 4:08 AM

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SET Analytics Bot made changes - 22/Dec/2021 3:41 AM

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SET Analytics Bot made changes - 24/Sep/2021 2:33 AM

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SET Analytics Bot made changes - 12/Mar/2021 1:13 AM

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