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  1. Jira Service Management Data Center
  2. JSDSERVER-1833

Notification to Agent when a Customer Sign Up

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    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      JSD Customer Portal can be configured to be made available for Public Sign Up. Any customer who knows the URL to the Customer Portal can then sign up via the portal and then they will be able to raise a ticket. There is no notification that goes out to the Agents to let them know that a new customer has signed up.

      While an agent can see the list of the Customers on the Customer list, they would not know when a new customer is creating an account.

      Suggested Solution

      It would be great if there was a notification that will let the agents know when there is a new customer sign up on the portal.

            [JSDSERVER-1833] Notification to Agent when a Customer Sign Up

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              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
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                Created:
                Updated: