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  1. Jira Service Management Data Center
  2. JSDSERVER-1831

Having All Mail Handlers Listed at Incoming Mail Page

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definiton

      Having mail handler of JSD not listed in JIRA makes it difficult and confusing for admins to check all the mail handlers. Also, some users create ServiceDesk mail handlers in JIRA core side which can cause issues.

      Suggested Solution

      We need to have all mail handlers including Service Desk in one page to have better view of incoming mail handlers.
      Otherwise to check for Service Desk mail handlers we need to check every Service Desk project Email Setting separately which makes troubleshooting difficult.
      However, since Service Desk mail handler is independent from JIRA core, it is good to JUST show the mail handler at Incoming Mail page, but user won't be able to edit SD mail handler or CREATE Service Desk mail handler which makes duplication and leave it as read only.

            [JSDSERVER-1831] Having All Mail Handlers Listed at Incoming Mail Page

            Charlie Marriott added a comment -
            Atlassian Update – 11 Jan 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 11 Jan 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

              Unassigned Unassigned
              somidi Sam Omidi (Inactive)
              Votes:
              4 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: