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  1. Jira Service Management Data Center
  2. JSDSERVER-1824

At the Customer Portal, Status is not automatically refreshed after comment

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
    • None
    • None
    • Customer Portal
    • None

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Steps to Reproduce:

      1. Create a new dummy Service Desk project.
      2. Create a new dummy Customer user.
      3. Login to the Customer portal using the dummy Customer and create a ticket.
      4. Back to JIRA and login as Agent of the Service Desk project.
      5. Go to the ticket and "Respond to Customer" to change the status.
      6. Login back to the Customer Portal and respond to the ticket as Customer.

      Expected Result:

      • The status beside the summary will change.

      Actual Result:

      • The status did not change.

      Notes:

      • This is tested on JSD 2.4.1 while on JSD 2.2.0 it will automatically changed per comment.
      • On JSD 2.2.0 Automation is not introduced yet. It is still using "legacy automatic transitions".

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            [JSDSERVER-1824] At the Customer Portal, Status is not automatically refreshed after comment

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305225 ] New: JAC Bug Workflow v3 [ 3124924 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059166 ] New: JSD Bug Workflow v5 - TEMP [ 2305225 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056570 ] New: JSD Bug Workflow v5 [ 2059166 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956200 ] New: JSD Bug Workflow v5 - TEMP [ 2056570 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1614607 ] New: JSD Bug Workflow v5 [ 1956200 ]
            jonah (Inactive) made changes -
            Description Original: *Steps to Reproduce:*
            # Create a new dummy Service Desk project.
            # Create a new dummy Customer user.
            # Login to the Customer portal using the dummy Customer and create a ticket.
            # Back to JIRA and login as Agent of the Service Desk project.
            # Go to the ticket and "Respond to Customer" to change the status.
            # Login back to the Customer Portal and respond to the ticket as Customer.

            *Expected Result:*
            * The status beside the summary will change.

            *Actual Result:*
            * The status did not change.
            !JSD241.gif|thumbnail!

            *Notes:*
            * This is tested on JSD 2.4.1 while on JSD 2.2.0 it will automatically changed per comment.
            * On JSD 2.2.0 Automation is not introduced yet. It is still using "legacy automatic transitions".
            !JSD220.gif|thumbnail!             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1824].
              {panel}

            *Steps to Reproduce:*
            # Create a new dummy Service Desk project.
            # Create a new dummy Customer user.
            # Login to the Customer portal using the dummy Customer and create a ticket.
            # Back to JIRA and login as Agent of the Service Desk project.
            # Go to the ticket and "Respond to Customer" to change the status.
            # Login back to the Customer Portal and respond to the ticket as Customer.

            *Expected Result:*
            * The status beside the summary will change.

            *Actual Result:*
            * The status did not change.
            !JSD241.gif|thumbnail!

            *Notes:*
            * This is tested on JSD 2.4.1 while on JSD 2.2.0 it will automatically changed per comment.
            * On JSD 2.2.0 Automation is not introduced yet. It is still using "legacy automatic transitions".
            !JSD220.gif|thumbnail!
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1824 [ JSDCLOUD-1824 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1601949 ] New: JSD Bug Workflow v4 [ 1614607 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1397961 ] New: JSD Bug Workflow v2 [ 1601949 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 856949 ] New: JSD Bug Workflow [ 1397961 ]

              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: