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  1. Jira Service Management Data Center
  2. JSDSERVER-1744

Commenting to an Existing Ticket through Email would not Create the User

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      Steps to Reproduce:

      1. Create a Dummy Service Desk Project.
      2. Specify the Email Settings and Turn On the Public Sign Up for the Dummy Service Desk Project.
      3. Go to JIRA and configure the Outgoing Mail/Notification.
      4. Using Email Address A that is not registered yet, sent an email to create the issue and a user on the Service Desk Project.
      5. The User will be notified about the issue cretion and get an invitation link.
      6. Using Email Address B which also not registered as a user, use the same Subject as the Notification Email Subject that Email Address A received.
      7. Then with the same subject and a body, sent an email to the Dummy Service Desk project Mail Server.

      Expected Result:

      • Like in JIRA, the user will be created and it will make a comment on the existing ticket.

      Actual Result:

      • The user is not created and the email is rejected.

      Notes:

      • Have tested in JIRA side with a "Create User" option enabled, the User will be created and a comment will be added on the mentioned ticket.

          Form Name

            [JSDSERVER-1744] Commenting to an Existing Ticket through Email would not Create the User

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304560 ] New: JAC Bug Workflow v3 [ 3125039 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058398 ] New: JSD Bug Workflow v5 - TEMP [ 2304560 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055414 ] New: JSD Bug Workflow v5 [ 2058398 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956385 ] New: JSD Bug Workflow v5 - TEMP [ 2055414 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1616114 ] New: JSD Bug Workflow v5 [ 1956385 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603318 ] New: JSD Bug Workflow v4 [ 1616114 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1399238 ] New: JSD Bug Workflow v2 [ 1603318 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 849020 ] New: JSD Bug Workflow [ 1399238 ]
            Matthew McMahon (Inactive) made changes -
            Remote Link New: This issue links to "DESK-4293 (JDOG - JIRA Team Dogfood)" [ 114567 ]

              knguyen@atlassian.com Kha Nguyen (Inactive)
              jrahmadiputra Julian (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: