-
Suggestion
-
Resolution: Fixed
-
0
-
37
-
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Hi everyone,
Thank you for your interest in this issue.
After reviewing this, we are satisfied that the majority of this suggestion is supported as of JSD 3.14. The updated agent UI provides the ability for a commenter to select whether the comment should be shared with the customer, or just internally:
This is an updated comment experience from the former 'tab' view that defaulted to responding to the customer.
The following keyboard shortcuts are also available:
- Share with customer: Ctrl+Alt+e
- Comment internally: Ctrl+Alt+s
Please note that workflow transition screens with comments still have a tab format. We have created a new ticket for that specific request (JSDSERVER-7166) - please add your votes and watch there for updates in the future.
Kind regards,
Charlie
Jira Service Management, Server & Data Center
Is there any way to make the Internal Comments the default comment type? My organization uses Jira On Demand
Workaround for switching the order of the internal/external tabs in transition screens (Jira Server only)
Adding the following javascript to the Announcement Banner will switch the order of the tabs on the transition screen:
<script type="text/javascript"> var initialTabHighlightSwapped = false; function checkJSDCommentTabs () { var tabs = jQuery("#sd-comment-tabs"); if (tabs.size() > 0 && !initialTabHighlightSwapped) { switchJSDCommentTabHighlight(); initialTabHighlightSwapped = true; } else if (tabs.size() == 0) { initialTabHighlightSwapped = false; } } function switchJSDCommentTabHighlight () { jQuery(".js-sd-internal-comment").click(); } var intervalFunct = setInterval(checkJSDCommentTabs, 1000); </script>
- duplicates
-
- Closed
- has a derivative of
-
- Gathering Interest
- is duplicated by
-
- Closed
- is related to
-
- Closed
- relates to
-
- Closed
- mentioned in
-
Page Loading...
-
-
-
-
-
-
-
-
-
-
-
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-1733] Make Internal Comments the default comment type
Hi cmarriott,
with your script the cursor goes automatically to the internal comments, so if there is workflow screen with many fields the window gets scrolled down automatically and the user must manually scroll back up to edit the fields.
I know this is a minor thing, but for a user that has to do this several times a day it becomes a little bit annoying.
Is there any way to adjust the code so that, yes, internal comments are the default, but the cursor does not go automatically to the comments field?
Cheers,
Bruno
| Remote Link | New: This issue links to "Page (Confluence)" [ 572181 ] |
On a Mac, it seems that cmd + Enter in the comment box adds an Internal comment too - please can someone from Atlassian confirm this wasn't just an anomaly but expected behaviour?
| Attachment | New: image-2018-04-19-11-37-20-098 (1).png [ 401526 ] |
| Description |
Original:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1733]. {panel} Is there any way to make the Internal Comments the default comment type? My organization uses Jira On Demand h4. Workaround for switching the order of the internal/external tabs in transition screens (Jira Server only) Adding the following javascript to the Announcement Banner will switch the order of the tabs on the transition screen: {code}<script type="text/javascript"> var initialTabHighlightSwapped = false; function checkJSDCommentTabs () { var tabs = jQuery("#sd-comment-tabs"); if (tabs.size() > 0 && !initialTabHighlightSwapped) { switchJSDCommentTabHighlight(); initialTabHighlightSwapped = true; } else if (tabs.size() == 0) { initialTabHighlightSwapped = false; } } function switchJSDCommentTabHighlight () { jQuery(".js-sd-internal-comment").click(); } var intervalFunct = setInterval(checkJSDCommentTabs, 1000); </script>{code} |
New:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1733]. {panel} {panel:title=Atlassian Update – 10 March 2021|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Thank you for your interest in this issue. After reviewing this, we are satisfied that the majority of this suggestion is supported as of [JSD 3.14|https://confluence.atlassian.com/servicemanagement/jira-service-desk-3-14-x-release-notes-952618829.html#JiraServiceDesk3.14.xreleasenotes-newlook]. The updated agent UI provides the ability for a commenter to select whether the comment should be shared with the customer, or just internally: !image-2021-03-10-16-51-43-239.png|width=585,height=185! This is an updated comment experience from the former 'tab' view that defaulted to responding to the customer. The following keyboard shortcuts are also available: * Share with customer: Ctrl+Alt+e * Comment internally: Ctrl+Alt+s Please note that workflow transition screens with comments still have a tab format. We have created a new ticket for that specific request (JSDSERVER-7166) - please add your votes and watch there for updates in the future. Kind regards, Charlie Jira Service Management, Server & Data Center {panel} Is there any way to make the Internal Comments the default comment type? My organization uses Jira On Demand h4. Workaround for switching the order of the internal/external tabs in transition screens (Jira Server only) Adding the following javascript to the Announcement Banner will switch the order of the tabs on the transition screen: {code}<script type="text/javascript"> var initialTabHighlightSwapped = false; function checkJSDCommentTabs () { var tabs = jQuery("#sd-comment-tabs"); if (tabs.size() > 0 && !initialTabHighlightSwapped) { switchJSDCommentTabHighlight(); initialTabHighlightSwapped = true; } else if (tabs.size() == 0) { initialTabHighlightSwapped = false; } } function switchJSDCommentTabHighlight () { jQuery(".js-sd-internal-comment").click(); } var intervalFunct = setInterval(checkJSDCommentTabs, 1000); </script>{code} |
| Fix Version/s | New: 3.14.0 [ 80092 ] | |
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: Gathering Interest [ 11772 ] | New: Closed [ 6 ] |
Hi everyone,
Thank you for your interest in this issue.
After reviewing this, we are satisfied that the majority of this suggestion is supported as of JSD 3.14. The updated agent UI provides the ability for a commenter to select whether the comment should be shared with the customer, or just internally:
This is an updated comment experience from the former 'tab' view that defaulted to responding to the customer.
The following keyboard shortcuts are also available:
- Share with customer: Ctrl+Alt+e
- Comment internally: Ctrl+Alt+s
Please note that workflow transition screens with comments still have a tab format. We have created a new ticket for that specific request (JSDSERVER-7166) - please add your votes and watch there for updates in the future.
Kind regards,
Charlie
Jira Service Management, Server & Data Center
| Attachment | New: image-2021-03-10-16-51-43-239.png [ 400651 ] |
| Attachment | New: Screen Shot 2021-03-04 at 2.09.15 pm.png [ 400650 ] |
.png){kind=link}
The script in workaround works for me. However, can we stop this script for one specific transition, because I want my team to reply to customer through that transition.