Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1694

Issue created in JIRA → Can't write internal comment

XMLWordPrintable

      How to reproduce:

      • As a normal JIRA user, create an issue in JIRA.
      • Assign a JSD customer as "Request participants". This user is neither collaborator nor has he the browse project permission.
      • Write an internal comment

      ⇒ The customer can see the internal comment
      ⇒ The comment is not indicated as being internal with the red lock symbol
      ⇒ The comment can not be made internal

      Workaround:

      • Instead of opening the issue in JIRA, open it over the portal and assign the customer to the "Request participants". In an issue created this way, the comments work as expected.
      • (Do not write nasty internal comments about your customers )

            [JSDSERVER-1694] Issue created in JIRA → Can't write internal comment

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304969 ] New: JAC Bug Workflow v3 [ 3125137 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058888 ] New: JSD Bug Workflow v5 - TEMP [ 2304969 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056255 ] New: JSD Bug Workflow v5 [ 2058888 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955754 ] New: JSD Bug Workflow v5 - TEMP [ 2056255 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615683 ] New: JSD Bug Workflow v5 [ 1955754 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602822 ] New: JSD Bug Workflow v4 [ 1615683 ]
            Marty (Inactive) made changes -
            Component/s New: Customer Portal [ 26191 ]
            Component/s Original: Request Participants [ 34393 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398428 ] New: JSD Bug Workflow v2 [ 1602822 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 845155 ] New: JSD Bug Workflow [ 1398428 ]

              Unassigned Unassigned
              33bc1ca17585 ThomasW
              Affected customers:
              2 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: