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  1. Jira Service Management Data Center
  2. JSDSERVER-1694

Issue created in JIRA → Can't write internal comment

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      How to reproduce:

      • As a normal JIRA user, create an issue in JIRA.
      • Assign a JSD customer as "Request participants". This user is neither collaborator nor has he the browse project permission.
      • Write an internal comment

      ⇒ The customer can see the internal comment
      ⇒ The comment is not indicated as being internal with the red lock symbol
      ⇒ The comment can not be made internal

      Workaround:

      • Instead of opening the issue in JIRA, open it over the portal and assign the customer to the "Request participants". In an issue created this way, the comments work as expected.
      • (Do not write nasty internal comments about your customers )

            [JSDSERVER-1694] Issue created in JIRA → Can't write internal comment

            oli added a comment -

            Hi everyone,

            This ticket describes the same issue as JSD-1604, so I'm going to close this one as a duplicate. Please watch / follow that ticket for updates.

            Regards,
            Oliver Wessels
            Service Desk Engineer

            oli added a comment - Hi everyone, This ticket describes the same issue as JSD-1604 , so I'm going to close this one as a duplicate. Please watch / follow that ticket for updates. Regards, Oliver Wessels Service Desk Engineer

              Unassigned Unassigned
              33bc1ca17585 ThomasW
              Affected customers:
              2 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: