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  1. Jira Service Management Data Center
  2. JSDSERVER-1682

Create issue mail suggest customers can reply to the mail even when mail isn't setup.

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      When a new issue is created the customer receives an email where the plain-text version contains this phrase:
      "Your request has been created. If you'd like to add a comment to this request, just reply to this email."
      This seems to be a standard text, even when no email setup for ServiceDesk has been made. The option to reply to the mail should only be mentioned when a reply would actually work.

      Note that this is an issue only for the plain-text part of the mail, the html part doesn't has this issue.

            [JSDSERVER-1682] Create issue mail suggest customers can reply to the mail even when mail isn't setup.

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304246 ] New: JAC Bug Workflow v3 [ 3125004 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058225 ] New: JSD Bug Workflow v5 - TEMP [ 2304246 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055783 ] New: JSD Bug Workflow v5 [ 2058225 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956381 ] New: JSD Bug Workflow v5 - TEMP [ 2055783 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1616107 ] New: JSD Bug Workflow v5 [ 1956381 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: warranty New: affects-server warranty
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603311 ] New: JSD Bug Workflow v4 [ 1616107 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1399226 ] New: JSD Bug Workflow v2 [ 1603311 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 844334 ] New: JSD Bug Workflow [ 1399226 ]
            Joseph Huynh (Inactive) made changes -
            Component/s New: Email [ 27895 ]
            Component/s Original: Notification [ 32491 ]

              dnguyen@atlassian.com Duy Nguyen JSM
              6d7cdd8f507b Waste Vision
              Affected customers:
              0 This affects my team
              Watchers:
              1 Start watching this issue

                Created:
                Updated:
                Resolved: