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  1. Jira Service Management Data Center
  2. JSDSERVER-1676

Able to Assign User beside Agents for Issue that is created through JIRA Channel

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Details

    • Bug
    • Resolution: Not a bug
    • Medium
    • None
    • None

    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Steps to Reproduce:

      1. Create a service desk project.
      2. Go to the Project's Administration > Role.
      3. Include a user who is not an agent to the "Service Desk Team" role e.g. User A.
      4. Create a new issue for that project through JIRA not Service Desk.
      5. Assign the issue to User A on the creation.

      Expected Result:
      The issue is created and assigned to User A.

      Actual Result:
      The issue is not created as User A is not eligible to be assigned even though the issue is created through JIRA Channel.

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              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
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                Updated:
                Resolved:

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