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  1. Jira Service Management Data Center
  2. JSDSERVER-1654

Allow Service Desk to Use Confluence as Knowledge Base w/o Anonymous

    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Without the ability to allow our customers access to the knowledge base w/o allowing anonymous access, this severely limit its usage when it comes to sensitive information such as password or other information that could potentially be seen by browsing internet user – when it comes to Atlassian Cloud.

      Please figure out a way to limit KB access to only registered SD customers. I haven't use it before, but I see in Confluence that you can allow JIRA to handle user management? Is that a viable workaround? I know I can see SD Customer roles in JIRA but they don't exist in Confluence.

            [JSDSERVER-1654] Allow Service Desk to Use Confluence as Knowledge Base w/o Anonymous

            shihab added a comment -

            anthony46 this seems to be covered in an earlier suggestion: JSD-916.

            I am going to resolve this issue as a duplicate and link it to the earlier issue. Please vote for and watch JSD-916 for updates in the future.

            shihab added a comment - anthony46 this seems to be covered in an earlier suggestion: JSD-916 . I am going to resolve this issue as a duplicate and link it to the earlier issue. Please vote for and watch JSD-916 for updates in the future.

            shihab added a comment -

            Hi,

            At the moment you can:

            1. Restrict access to the KB to JSD customers that are licensed Confluence users, or
            2. Open up access to the KB to anonymous users that do not need to be licensed users in Confluence

            We are investigating what it would take to allow JSD Customers, that aren't licensed Confluence users, to have authenticated access to view Confluence KB articles in through the JSD customer portal - but this is not something that is possible at the moment.

            shihab added a comment - Hi, At the moment you can: Restrict access to the KB to JSD customers that are licensed Confluence users, or Open up access to the KB to anonymous users that do not need to be licensed users in Confluence We are investigating what it would take to allow JSD Customers, that aren't licensed Confluence users, to have authenticated access to view Confluence KB articles in through the JSD customer portal - but this is not something that is possible at the moment.

              Unassigned Unassigned
              0137353a32ef Anthony Scudese
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