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  1. Jira Service Management Data Center
  2. JSDSERVER-1648

The Date information about when an SLA/Metrics is Created and Updated

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, we could create an SLA/Metric as we like including the goals and condition. But, there is sometimes where the Agents is confused on why some close issue does not have a specific Metric/SLA that have been configured in the project, even though the conditions are met. As we know that SLA could not be changes or updated for a Closed issue, this could create a confusion among the agents on a particular service desk project if one of the agents are making changes without notifying the other agents.

      Hence, it would be great if we could see the date of SLA/Metrics when it is created and update on the UI so the agents could know the reason why some of the issue is not having the SLA appearing in the JIRA Issue view.

            [JSDSERVER-1648] The Date information about when an SLA/Metrics is Created and Updated

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011703 ] New: JAC Suggestion Workflow 3 [ 3649225 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665028 ] New: JAC Suggestion Workflow [ 3011703 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322252 ] New: Confluence Workflow - Public Facing v4 [ 2665028 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053623 ] New: JSD Suggestion Workflow - TEMP [ 2322252 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048776 ] New: JSD Suggestion Workflow [ 2053623 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280580 ] New: JSD Suggestion Workflow - TEMP [ 2048776 ]
            jonah (Inactive) made changes -
            Description Original: Currently, we could create an SLA/Metric as we like including the goals and condition. But, there is sometimes where the Agents is confused on why some close issue does not have a specific Metric/SLA that have been configured in the project, even though the conditions are met. As we know that SLA could not be changes or updated for a Closed issue, this could create a confusion among the agents on a particular service desk project if one of the agents are making changes without notifying the other agents.

            Hence, it would be great if we could see the date of SLA/Metrics when it is created and update on the UI so the agents could know the reason why some of the issue is not having the SLA appearing in the JIRA Issue view.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1648].
              {panel}

            Currently, we could create an SLA/Metric as we like including the goals and condition. But, there is sometimes where the Agents is confused on why some close issue does not have a specific Metric/SLA that have been configured in the project, even though the conditions are met. As we know that SLA could not be changes or updated for a Closed issue, this could create a confusion among the agents on a particular service desk project if one of the agents are making changes without notifying the other agents.

            Hence, it would be great if we could see the date of SLA/Metrics when it is created and update on the UI so the agents could know the reason why some of the issue is not having the SLA appearing in the JIRA Issue view.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1648 [ JSDCLOUD-1648 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 841420 ] New: JSD Suggestion Workflow [ 1280580 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            lingbo (Inactive) made changes -
            Link Original: This issue relates to JSD-494 [ JSD-494 ]

              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
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                Created:
                Updated:
                Resolved: