Issue Summary

When users access the customer portal (e.g., "My Requests", "Approvals" AND “All Requests“) the following warning appears in the application logs:

[c.a.s.i.f.c.request.list.RequestListSearchQueryFactoryImpl] Unauthorized JQL operation detected on Customer Portal requests page. Requested clause: ORDER BY  null

This is just a warning in atlassian-jira.log, it doesn't affect any functionality.

Steps to Reproduce

1. Log in to Jira Service Management Data Center (Tested on 10.7.2, 10.3.12)
2. Access the customer portal
3. Click in "My Requests"
   1. On the same page, you can change the filter of status, and the warning will appear for each status: Open request, Any status….: See video recording: ServiceManagementRequestType.mov
4. Observe the atlassian-jira.log

Expected Results

No warning message on atlassian-jira.log. 

Actual Results

The following warning is logged on atlassian-jira.log

[c.a.s.i.f.c.request.list.RequestListSearchQueryFactoryImpl] Unauthorized JQL operation detected on Customer Portal requests page. Requested clause: ORDER BY  null

Workaround

• We can ignore these warnings as this doesn’t affect the funcionality. ( (/)Recommended)

• Or, set the logging level for com.atlassian.servicedesk.internal.feature.customer.request.list to OFF - Change logging levels in Jira Data Center (Please be aware that customizations done by directly modifying files are not included in the upgrade process. These modifications will need to be reapplied manually on the upgraded instance.)

Versions Tested

Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below: