Issue Summary

Decorative images in the “Select Affected Business Service” modal have unnecessary alt text.

Test URL

https://linux-109157.prod.atl-cd.net/jsm/servicedesk/customer/portal/2/create/17

Steps to Reproduce

1. Open the Help Center page.
2. Activate the ITSM Project to open the Help Center Project page.
3. Navigate to and activate the “Get IT help” link -> Get IT Help page opens.
4. Navigate to and activate the “Select Affected Business Service” form field.
5. Observe that a “Select Select Affected Business Service” modal dialog appears on the page.
6. Activate any interactive object - > Key-value pairs appear.
7. Navigate to the mentioned decorative images and inspect the code.
8. Notice that decorative images have an “alt” attribute with text describing the image.

Screenshot

Actual Results

Within the “Select Affected Business Service” modal, decorative images are displayed upon expanding elements such as New Object, New Object 1, New Object 2, as well as other comparable interactive components. These images have descriptive alt text, such as "New Object object icon," which is unnecessary as it does not provide additional information to screen reader users.

Expected Results

Decorative images should be skipped by the screen reader. Provide empty alt attribute i.e., alt="" for all the decorative images.

Code snippet:

<img src="https://linux-109157.prod.atl-cd.net/jsm/rest/insight/1.0/objecttype/1/icon.png?size=16&amp;uuid=43ca6396-144f-435c-9122-3bf32672955f" width="16" height="16" alt="">

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available.

Environment

Windows - 11 Pro
MacBook Pro (16 inch, 2021)
macOs 15.4.1
Chrome - Version 139.0.7258.128 (Official Build) (arm64)
Firefox- Version 136.0.4
Safari- Version 18.3 (20620.2.4.11.5)
JAWS- Version 2023
NVDA- Version 2024.4.2.35031
Voiceover - Version Latest

Versions Tested

Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below: