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  1. Jira Service Management Data Center
  2. JSDSERVER-16375

Assets Reports - When exporting a report to CSV from Assets, the column order in the CSV file does not match the order specified in the saved filter

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      Issue Summary

      Assets Reports - When exporting a report to CSV from Assets, the column order in the CSV file does not match the order specified in the saved filter.

      Steps to Reproduce

      1. Create Object Schema
      2. Create Object Type
      3. Add several attributes (the type of value selected does not matter).
      4. Create some Objects
      5. Click on Assets > Search for Objects and use Use the query: objectType = your objectType
      6. Add all columns and rearrange them in a different order.
      7. Save this as a filter.
      8. Navigate to Assets > Reports > New Report > Object Search.
        • Set Synchronize to "Once", and select the Object Schema and Filter you just saved.
      9. Preview Report
        • Verify that the preview shows the correct column order as specified in the saved filter.
      10. Export to CSV

      Expected Results

      The CSV export should maintain the column order as specified in the saved filter.

      Actual Results

      The CSV export defaults to the attribute order, disregarding the custom column order in the saved filter.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Versions Tested

      Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below: 

      Testing Requirements Version Affected Version
      Customers Reported Version 10.3.7 Yes
      Most Recent Bug-Fix Release 10.3.8 Yes
      Previous Major Release 5.12.25 / 5.12.13 No
      Most Recent LTS    
      Previous Supported LTS    
      Other Versions..    
      (Add rows as needed)    

              5829249afb6b Jamison Tsai
              9f03f4114502 Pablo Bartolome (Inactive)
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                Created:
                Updated: