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Type:
Bug
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Resolution: Fixed
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Priority:
Medium
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Affects Version/s: 10.3.8, 10.6.1
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Component/s: Create Request
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2
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Severity 3 - Minor
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5
Issue Summary
Full username not being displayed when editing the Request Participants field. Instead of the username you see 3 dots "..."
Steps to Reproduce
- Create some users with usernames like "Mikaela Teixeira" and "Jennifer Webber"
- Edit Request Participants field on agent view
- You see "..." instead of the user full name
- After saving it, you can see the full name
Expected Results
Full user name should be displayed while editing Request Participant field.
Actual Results
Instead of the username we see "...".
Workaround
No workaround available.
Versions Tested
Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below:
| Testing Requirements | Version | Affected Version |
|---|---|---|
| Customers Reported Version | 10.6.1 | yes |
| Most Recent Bug-Fix Release | ||
| Previous Major Release | ||
| Most Recent LTS | 10.3.8 | yes |
| Previous Supported LTS | ||
| Other Versions.. | ||
| (Add rows as needed) |
Additional considerations
This is similar to https://jira.atlassian.com/browse/JSDSERVER-11897 however this old bug was showing the "..." even after the field was saved.
Also we now see this behavior with less than 31 characters on the user names.
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