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  1. Jira Service Management Data Center
  2. JSDSERVER-1635

Attachment Hyperlink in Email Notification redirecting to JIRA when customer is not logging in

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Steps to Reproduce:

      1. Create a Test Service Desk project and configure Outgoing Mail.
      2. Logging as Customer that have a working email address into the Test Customer Portal.
      3. Create a Request.
      4. Log out and logging in as the Agent of the Test Service Desk project.
      5. Attach a file and "Respond to Customer" while using the Attachment Text Formatting in the comment: 
        [^JIRA61_db_schema.pdf]
      6. Log out.
      7. Wait until the notification is sent out and check the Customer Mailbox.
      8. Click on the Attachment Hyperlink.

      Expected Results:
      Customer will be redirected to the Customer Portal before able to view the attachment.

      Actual Result:
      Customer will be redirected to JIRA which they do not have permission to access to.

      Notes:

      • This is the URL generated in the email from the attachment: 
        http://10.60.4.135:6315/secure/attachment/10001/10001_JIRA61_db_schema.pdf
      • where when clicking the URL is changing to: 
        http://10.60.4.135:6315/login.jsp?permissionViolation=true&os_destination=%2Fsecure%2Fattachment%2F10001%2F10001_JIRA61_db_schema.pdf&page_caps=&user_role=

            [JSDSERVER-1635] Attachment Hyperlink in Email Notification redirecting to JIRA when customer is not logging in

            Ishwinder Kaur made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Ishwinder Kaur made changes -
            Labels Original: cqt ril New: cleanup-seos-fy25 cqt ril
            Marc Dacanay made changes -
            Labels Original: cqt New: cqt ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 954812 ]
            SET Analytics Bot made changes -
            UIS Original: 5 New: 0
            SET Analytics Bot made changes -
            UIS New: 5
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304620 ] New: JAC Bug Workflow v3 [ 3126340 ]
            Status Original: To Do [ 10071 ] New: Gathering Impact [ 12072 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            SET Analytics Bot made changes -
            Support reference count New: 3
            Bartosz Ornatowski made changes -
            Priority Original: Low [ 4 ] New: Medium [ 3 ]

              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
              Affected customers:
              3 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: