We are seeking to improve the visibility and tracking of tickets that are not triggered as expected within Jira. Currently, there is no straightforward way to monitor missed triggers, which can lead to delays in issue resolution and impact client billing accuracy.

Proposed enhancements include:

• Setting up alerts or warnings when a ticket is not triggered within its expected timeframe.
• Implementing email notifications or visual indicators (e.g., a red icon) to flag such tickets.
• Creating a dedicated dashboard or tab to monitor missed triggers, especially those caused by outages, manual skips, or manual triggers, consolidating relevant information in one place.

These improvements would help us proactively identify and address issues, ensuring better process control and client service.