Issue Summary

Label templates created before JSM 5.13 lost formatting after upgrading Jira to JSM 5.13 later due to new editor for print label templates and textarea attributes in Assets

Customers can still utilize the label and print it; however, issues arise when modifications are required. When attempting to edit the template, the layout and formatting are lost, preventing customers from creating a new template with the new editor, as they cannot even view how the original template appeared.

Steps to Reproduce

1. Configure print labels in JSM 5.12.x
2. Upgrade Jira to JSM 5.13 or later
3. Go to Object schema > Configure > Switch to the Label templates tab > click edit on the label
   • Following message will be displayed

     Edit template
     We've updated the label template editor. You may notice some formatting differences when you edit this template.
     
     If you want to backup this template, consider cloning this template before you edit.
     
     

     Expected Results

1. Label template should be able to keep its formatting

Actual Results

1. Assets print label templates lost formatting

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available.

Versions Tested

Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below: