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  1. Jira Service Management Data Center
  2. JSDSERVER-16288

Allow customization of default emoji reactions on Jira comment threads

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Currently, Jira provides a fixed set of emoji reactions (👍 👏 🔥 ❤️ 😮 😕) on comment threads. These emojis are helpful for quick feedback, but teams often have their own communication styles or meanings for reactions.

      We request the ability to:

      Customize the default set of emoji reactions shown when hovering over comments.
      Configure default reactions per project or workspace.
      Optionally disable certain emojis or reorder them based on usage.

      This feature would improve clarity, align Jira with team culture, and provide more meaningful micro-feedback in workflows.

              Unassigned Unassigned
              e22f70240d0c Dana S
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                Created:
                Updated: