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  1. Jira Service Management Data Center
  2. JSDSERVER-16276

Discovery uninstall does not remove all entries under Programs and Features

    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • Discovery 7.1.4
    • Discovery 7.0.0, Discovery 7.1.2
    • Assets Discovery
    • None

      Issue Summary

      Uninstalling Discovery Tool using discovery.exe -u, and was able to successfully remove the Service from the server, but one of the entries for Discovery in Programs and Features remains, with an id:

      Steps to Reproduce

      1. Install Discovery tool as a Windows Service
      2. Uninstall the Service
      3. An entry remains under Program and Features and you need to manually remove it

      Expected Results

      When uninstalling the Service all entries should be removed.

      Actual Results

      When uninstalling the Service an entry remains and needs to be manually uninstalled.

      Workaround

      Manually uninstall the entry under Programs and Features.

            [JSDSERVER-16276] Discovery uninstall does not remove all entries under Programs and Features

            Volodymyr Batrukh made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]

            With new installers released as part of AD 7.1.4 on upgrade or uninstallation we would remove registry values that should automatically clean up records under Programs And Features 

            Volodymyr Batrukh added a comment - With new installers released as part of AD 7.1.4 on upgrade or uninstallation we would remove registry values that should automatically clean up records under Programs And Features 
            Zakhar Listiev made changes -
            Fix Version/s New: Discovery 7.1.4 [ 113045 ]
            Zakhar Listiev made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Zakhar Listiev made changes -
            Status Original: Needs Triage [ 10030 ] New: In Progress [ 3 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Mikaela Teixeira made changes -
            Component/s Original: Assets - Service, performance, functionality [ 63704 ]
            Component/s New: Assets Discovery [ 63614 ]
            Key Original: JSDCLOUD-16970 New: JSDSERVER-16276
            Symptom Severity Original: Severity 3 - Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            Affects Version/s New: Discovery 7.1.2 [ 111495 ]
            Affects Version/s New: Discovery 7.0.0 [ 106905 ]
            Project Original: Jira Service Management Cloud [ 18512 ] New: Jira Service Management Data Center [ 15611 ]
            Mikaela Teixeira created issue -

              Unassigned Unassigned
              a0a054388f60 Mikaela Teixeira
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: