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  1. Jira Service Management Data Center
  2. JSDSERVER-16251

Modify retry policy for /import/{id} calls to JSM

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    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      The current retry policy doesn't account for 4xx errors returned for API `/import/{id}`. The 4xx errors present a validation issue in the import source and are not retryable. 

      Based on stats below, stopping the retry will reduce undue load on assets service.

      Discussed with 11507b174037 .

      Here are the stats for 24 hours.

        1. image-2025-06-06-14-37-52-614.png
          image-2025-06-06-14-37-52-614.png
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            [JSDSERVER-16251] Modify retry policy for /import/{id} calls to JSM

            Ayush Goel created issue -

              Unassigned Unassigned
              3c643a26c280 Ayush Goel
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                Created:
                Updated: