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  1. Jira Service Management Data Center
  2. JSDSERVER-16236

Portal-Only Customer-facing Forum / Community

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Currently, there is no viable solution in Confluence for JSM to allow for external customers to interact with a forum via a JSM Portal.

      • A community forum could be added to Confluence pages via a macro, but would require clients to have a full Confluence license to interact with it.
      • It's potentially possible that a customer with an Atlassian account could be added to a 'customer' group of a Confluence page, but this adds the complexity of forcing our customers to have logins to Atlassian instead of just to our JSM Portal.

      In evaluating switching from our current ticketing/knowledge base/customer community solution, this lack of transparent community via the JSM Help Center has proven to be a deal breaker, preventing us from consolidating all of our corporate products on Atlassian systems.

            [JSDSERVER-16236] Portal-Only Customer-facing Forum / Community

            Emily added a comment -

            We're also looking to implement a customer community forum, but we're on cloud.

            Emily added a comment - We're also looking to implement a customer community forum, but we're on cloud.
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