Currently, there is no viable solution in Confluence for JSM to allow for external customers to interact with a forum via a JSM Portal.

• A community forum could be added to Confluence pages via a macro, but would require clients to have a full Confluence license to interact with it.
• It's potentially possible that a customer with an Atlassian account could be added to a 'customer' group of a Confluence page, but this adds the complexity of forcing our customers to have logins to Atlassian instead of just to our JSM Portal.

In evaluating switching from our current ticketing/knowledge base/customer community solution, this lack of transparent community via the JSM Help Center has proven to be a deal breaker, preventing us from consolidating all of our corporate products on Atlassian systems.