Issue Summary
When upgrading the Assets AWS Integration to version 2.2.19 or 2.2.20 on JSM 5.12.17, the error "An error occurred during installation. Refer to the logs for more information." is displayed. The error occurs regardless of whether the user updates the app through the UI or by uploading the OBR. The app is shown as compatible in the UI and Marketplace for this version of JSM.
Steps to Reproduce
- Create a new JSM environment (version 5.12.17).
- Download and install a previous version of the Assets AWS Integration (for example, 2.2.17).
- Download and install one of two versions of the Assets AWS Integration: 2.2.19 or 2.2.20.
Expected Results
Upgrade is successful.
Actual Results
Error "An error occurred during installation. Refer to the logs for more information." is displayed in the UI, and the following error can be seen in the logs:
UpmAsynchronousTaskManager:thread-1 ERROR admin [c.a.u.core.install.ObrPluginInstallHandler] OBR resolver has 12 unsatisfied requirements for installing plugin_16315762380401917910_insight-aws-integration-2.2.20.obr
Workaround
Upgrade JSM to minor version 5.12.19, which is unaffected.
Versions Tested
| Testing Requirements |
Version |
Affected Version |
| Customers Reported Version |
5.12.17 |
Yes |
| Most Recent Bug-Fix Release |
10.6.1 |
No |
| Previous Major Release |
5.12.19 |
No |
| Most Recent LTS |
10.3.6 |
No |
Bug
Low
