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Bug
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Resolution: Unresolved
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Low
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10.3.5, 10.3.6, 10.6.1
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1
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Severity 3 - Minor
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Issue Summary
When opening an object in the detailed object view and checking the connected tickets, the value of the status for such tickets is not translated properly for the "Open" status.
Steps to Reproduce
- Create a JSM instance.
- Create a new project (for example, the built-in sample Assets IT Service Management project).
- Change the instance to use German locale (-Duser.language=de -Duser.country=DE).
- Find an issue with status "Offen" (Open) with an associated object (in the example project, TEST-3).
- Open the associated object in the detailed view in the Assets schema.
- Navigate to the tab "Verbundene Tickets" (Connected Tickets).
Expected Results
The built-in statuses, like "Offen" or "Fertig" are shown in their translated (German) form.
Actual Results
Status are shown as "Open" or "Done" (English).
Workaround
Adding a manual translation to the status will result in the correct behavior.
Versions Tested
| Testing Requirements | Version | Affected Version |
|---|---|---|
| Customers Reported Version | 10.3.5 | Yes |
| Most Recent Bug-Fix Release | 10.6.1 | Yes |
| Previous Major Release | ||
| Most Recent LTS | 10.3.6 | Yes |
| Previous Supported LTS |
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