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Bug
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Resolution: Not a bug
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Low
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None
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5.13.0, 5.15.0, 5.15.3, 10.3.0, 10.2.2, 10.3.6
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1
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Severity 3 - Minor
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Issue Summary
After upgrading JSM from 5.12 to 10.3, customer users are unable to open new request from portal. The error message indicates that "This form contains a hidden field that does not have a valid default value configured".
Steps to Reproduce
- Create a Assets Custom field.
- Within the request types, Hide this custom field with preset values.
- Proceed to create a new request from the customer portal using any customer user, and the request creation fails with an error.
Expected Results
The expected behaviour is that, despite the presence of a hidden field with a preset value, the request creation process should function without any errors.
Actual Results
Request creation fails in portal with error
Workaround
Enable access for customers
- Open your object schema in Assets.
- At the top-right, select Object schema > Configure.
- Switch to the Roles tab.
- In the Jira Service Management information box at the bottom, select Enable.
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