Issue Summary

After upgrading JSM from 5.12 to 10.3, customer users are unable to open new request from portal. The error message indicates that "This form contains a hidden field that does not have a valid default value configured".

Steps to Reproduce

• Create a Assets Custom field.
• Within the request types, Hide this custom field with preset values.

• Proceed to create a new request from the customer portal using any customer user, and the request creation fails with an error.

Expected Results

The expected behaviour is that, despite the presence of a hidden field with a preset value, the request creation process should function without any errors.

Actual Results

Request creation fails in portal with error

Workaround

Enable access for customers

1. Open your object schema in Assets.
2. At the top-right, select Object schema > Configure.
3. Switch to the Roles tab.
4. In the Jira Service Management information box at the bottom, select Enable.