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  1. Jira Service Management Data Center
  2. JSDSERVER-16222

Error "This form contains a hidden field that does not have a valid default value configured" when raising a new request from the customer portal

    • Icon: Bug Bug
    • Resolution: Not a bug
    • Icon: Low Low
    • None
    • 5.13.0, 5.15.0, 5.15.3, 10.3.0, 10.2.2, 10.3.6

      Issue Summary

      After upgrading JSM from 5.12 to 10.3, customer users are unable to open new request from portal. The error message indicates that "This form contains a hidden field that does not have a valid default value configured".

      Steps to Reproduce

      • Create a Assets Custom field.
      • Within the request types, Hide this custom field with preset values.

      • Proceed to create a new request from the customer portal using any customer user, and the request creation fails with an error.

      Expected Results

      The expected behaviour is that, despite the presence of a hidden field with a preset value, the request creation process should function without any errors.

      Actual Results

      Request creation fails in portal with error

      Workaround

      Enable access for customers

      1. Open your object schema in Assets.
      2. At the top-right, select Object schema > Configure.
      3. Switch to the Roles tab.
      4. In the Jira Service Management information box at the bottom, select Enable

            [JSDSERVER-16222] Error "This form contains a hidden field that does not have a valid default value configured" when raising a new request from the customer portal

            No work has yet been logged on this issue.

              jxu2@atlassian.com Sam Xu
              90afaff088e0 Navneeth S
              Affected customers:
              0 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: