• Type: Bug
• Resolution: Unresolved
• Priority: Medium
• Fix Version/s: None
• Affects Version/s: 5.14.0, 10.0.0, 10.1.1, 10.3.0
• Component/s: Assets - Object, Type and Schema
• Labels:

  • ril
  • support-required

1. image-2025-05-20-09-10-17-788.png

   20/May/2025 12:10 PM

   114 kB

   Rodrigo Jose Zaparoli

2. image-2025-05-20-09-10-32-967.png

   20/May/2025 12:10 PM

   95 kB

   Rodrigo Jose Zaparoli

3. image-2025-05-20-09-10-47-992.png

   20/May/2025 12:10 PM

   114 kB

   Rodrigo Jose Zaparoli

4. image-2025-05-20-09-10-57-500.png

   20/May/2025 12:10 PM

   95 kB

   Rodrigo Jose Zaparoli

[JSDSERVER-16218] Asset fields, in email notifications from the notification scheme, are displaying as object keys instead of the label value.

Benjamin Suess made changes - 29/May/2025 1:33 AM

Status

Original: Short Term Backlog [ 12074 ]

New: Gathering Impact [ 12072 ]

Benjamin Suess made changes - 29/May/2025 1:02 AM

Affects Version/s

New: 5.14.0 [ 106300 ]

Benjamin Suess made changes - 29/May/2025 1:01 AM

Description

Original: h3. Summary Asset fields, in email notifications from the notification scheme, are displaying as object keys instead of the label value. This issue does not affect JSM customer notifications. h3. Behaviour in JSM 10.0.0 and below !image-2025-05-20-09-10-17-788.png|width=266,height=198! h3. Behaviour in JSM 10.1.1+ !image-2025-05-20-09-10-32-967.png|width=381,height=276!   h3. Steps to Reproduce  # Install Jira Service Management 10.1.1  # Configure outbound email  # Create a Jira issue with an Asset field  # Verify the issue created the mail notification h3. Expected Results The object label will be displayed: h3. Behaviour in JSM 10.0.0 and below !image-2025-05-20-09-10-47-992.png|width=167,height=124!   h3. Actual Results The object key is displayed instead of the label: h3. Behaviour in JSM 10.1.1+ !image-2025-05-20-09-10-57-500.png|width=251,height=182!   h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available

New: h3. Summary Asset fields, in email notifications from the notification scheme, are displaying as object keys instead of the label value. This issue does not affect JSM customer notifications. h3. Behaviour in JSM 5.13 and below !image-2025-05-20-09-10-17-788.png|width=266,height=198! h3. Behaviour in JSM 5.14+ !image-2025-05-20-09-10-32-967.png|width=381,height=276!   h3. Steps to Reproduce  # Install Jira Service Management 10.1.1  # Configure outbound email  # Create a Jira issue with an Asset field  # Verify the issue created the mail notification h3. Expected Results The object label will be displayed: h3. Behaviour in JSM 5.13 and below !image-2025-05-20-09-10-47-992.png|width=167,height=124!   h3. Actual Results The object key is displayed instead of the label: h3. Behaviour in JSM 5.14+ !image-2025-05-20-09-10-57-500.png|width=251,height=182!   h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available

Benjamin Suess made changes - 29/May/2025 1:00 AM

Affects Version/s

New: 10.0.0 [ 107096 ]

Bartosz Ornatowski made changes - 21/May/2025 12:52 AM

Status

Original: Needs Triage [ 10030 ]

New: Short Term Backlog [ 12074 ]

Rodrigo Jose Zaparoli made changes - 20/May/2025 12:11 PM

Description

Original: h3. Summary Asset fields, in email notifications from the notification scheme, are displaying as object keys instead of the label value. This issue does not affect JSM customer notifications. h3. Behaviour in JSM 10.0.0 and below h3. [!https://api.media.atlassian.com/file/1cac8d26-dae2-47fb-9299-8a91b725cee5/binary?token=eyJraWQiOiJtaWNyb3MtZ3JvdXAvY3N0LWF0dGFjaG1lbnRzLzhhdXRtMTNuamQwNmE5NjEiLCJhbGciOiJSUzI1NiJ9.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.DpdiRP_tcRCAyKt1zTwLUrkOyoUkSgKSB1iqwiEIqGVnERf7WFw3pj5zexPJqFsGs1rse-xsFSkdHXh5Z9BQOY8N6BJnSu__pEaQ3j9_EOj8eYSvIxjcCNP2zRA_3At_RLF8A3sem9EJ2-z2wQFi0AGBmaza-uN0HgO_E6fJvCkHVHWNDAFrU4c8v01ZkH6DucoQJquhLIExyVzge_4fJKp3rd4Declub2gRGbdJdlrnMGHPk_HzcAr7wvHUi7Vs5Cvu2QelRSrEUk_fniAEC8GbeVWn-chqgpfnqbvUoF-ZraZVCriwBJSXp6yTlz2DvsX9yVJjJCupzuKl4yYg0w&client=911b5f41-d635-45e8-93f7-cc1d56ea30ab&collection=8630617&max-age=43200&dl=true|width=376,height=280!|https://transfer.atlassian.com/preview/8630617/attachment/1cac8d26-dae2-47fb-9299-8a91b725cee5] h3. Behaviour in JSM 10.1.1+ h3. [!https://api.media.atlassian.com/file/40651c3b-3701-438e-84d8-5c53a4d3dc19/binary?token=eyJraWQiOiJtaWNyb3MtZ3JvdXAvY3N0LWF0dGFjaG1lbnRzLzhhdXRtMTNuamQwNmE5NjEiLCJhbGciOiJSUzI1NiJ9.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.DpdiRP_tcRCAyKt1zTwLUrkOyoUkSgKSB1iqwiEIqGVnERf7WFw3pj5zexPJqFsGs1rse-xsFSkdHXh5Z9BQOY8N6BJnSu__pEaQ3j9_EOj8eYSvIxjcCNP2zRA_3At_RLF8A3sem9EJ2-z2wQFi0AGBmaza-uN0HgO_E6fJvCkHVHWNDAFrU4c8v01ZkH6DucoQJquhLIExyVzge_4fJKp3rd4Declub2gRGbdJdlrnMGHPk_HzcAr7wvHUi7Vs5Cvu2QelRSrEUk_fniAEC8GbeVWn-chqgpfnqbvUoF-ZraZVCriwBJSXp6yTlz2DvsX9yVJjJCupzuKl4yYg0w&client=911b5f41-d635-45e8-93f7-cc1d56ea30ab&collection=8630617&max-age=43200&dl=true|width=328,height=238!|https://transfer.atlassian.com/preview/8630617/attachment/40651c3b-3701-438e-84d8-5c53a4d3dc19] h3. Steps to Reproduce  # Install Jira Service Management 10.1.1  # Configure outbound email  # Create a Jira issue with an Asset field  # Verify the issue created the mail notification h3. Expected Results The object label will be displayed: h3. Behaviour in JSM 10.0.0 and below h3. [!https://api.media.atlassian.com/file/1cac8d26-dae2-47fb-9299-8a91b725cee5/binary?token=eyJraWQiOiJtaWNyb3MtZ3JvdXAvY3N0LWF0dGFjaG1lbnRzLzhhdXRtMTNuamQwNmE5NjEiLCJhbGciOiJSUzI1NiJ9.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.DpdiRP_tcRCAyKt1zTwLUrkOyoUkSgKSB1iqwiEIqGVnERf7WFw3pj5zexPJqFsGs1rse-xsFSkdHXh5Z9BQOY8N6BJnSu__pEaQ3j9_EOj8eYSvIxjcCNP2zRA_3At_RLF8A3sem9EJ2-z2wQFi0AGBmaza-uN0HgO_E6fJvCkHVHWNDAFrU4c8v01ZkH6DucoQJquhLIExyVzge_4fJKp3rd4Declub2gRGbdJdlrnMGHPk_HzcAr7wvHUi7Vs5Cvu2QelRSrEUk_fniAEC8GbeVWn-chqgpfnqbvUoF-ZraZVCriwBJSXp6yTlz2DvsX9yVJjJCupzuKl4yYg0w&client=911b5f41-d635-45e8-93f7-cc1d56ea30ab&collection=8630617&max-age=43200&dl=true|width=368,height=274!|https://transfer.atlassian.com/preview/8630617/attachment/1cac8d26-dae2-47fb-9299-8a91b725cee5]   h3. Actual Results The object key is displayed instead of the label: h3. Behaviour in JSM 10.1.1+ h3. [!https://api.media.atlassian.com/file/40651c3b-3701-438e-84d8-5c53a4d3dc19/binary?token=eyJraWQiOiJtaWNyb3MtZ3JvdXAvY3N0LWF0dGFjaG1lbnRzLzhhdXRtMTNuamQwNmE5NjEiLCJhbGciOiJSUzI1NiJ9.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.DpdiRP_tcRCAyKt1zTwLUrkOyoUkSgKSB1iqwiEIqGVnERf7WFw3pj5zexPJqFsGs1rse-xsFSkdHXh5Z9BQOY8N6BJnSu__pEaQ3j9_EOj8eYSvIxjcCNP2zRA_3At_RLF8A3sem9EJ2-z2wQFi0AGBmaza-uN0HgO_E6fJvCkHVHWNDAFrU4c8v01ZkH6DucoQJquhLIExyVzge_4fJKp3rd4Declub2gRGbdJdlrnMGHPk_HzcAr7wvHUi7Vs5Cvu2QelRSrEUk_fniAEC8GbeVWn-chqgpfnqbvUoF-ZraZVCriwBJSXp6yTlz2DvsX9yVJjJCupzuKl4yYg0w&client=911b5f41-d635-45e8-93f7-cc1d56ea30ab&collection=8630617&max-age=43200&dl=true|width=370,height=269!|https://transfer.atlassian.com/preview/8630617/attachment/40651c3b-3701-438e-84d8-5c53a4d3dc19]   h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available

New: h3. Summary Asset fields, in email notifications from the notification scheme, are displaying as object keys instead of the label value. This issue does not affect JSM customer notifications. h3. Behaviour in JSM 10.0.0 and below !image-2025-05-20-09-10-17-788.png|width=266,height=198! h3. Behaviour in JSM 10.1.1+ !image-2025-05-20-09-10-32-967.png|width=381,height=276!   h3. Steps to Reproduce  # Install Jira Service Management 10.1.1  # Configure outbound email  # Create a Jira issue with an Asset field  # Verify the issue created the mail notification h3. Expected Results The object label will be displayed: h3. Behaviour in JSM 10.0.0 and below !image-2025-05-20-09-10-47-992.png|width=167,height=124!   h3. Actual Results The object key is displayed instead of the label: h3. Behaviour in JSM 10.1.1+ !image-2025-05-20-09-10-57-500.png|width=251,height=182!   h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available

Rodrigo Jose Zaparoli made changes - 20/May/2025 12:10 PM

Attachment

New: image-2025-05-20-09-10-57-500.png [ 501712 ]

Rodrigo Jose Zaparoli made changes - 20/May/2025 12:10 PM

Attachment

New: image-2025-05-20-09-10-47-992.png [ 501711 ]

Rodrigo Jose Zaparoli made changes - 20/May/2025 12:10 PM

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New: image-2025-05-20-09-10-32-967.png [ 501710 ]

Rodrigo Jose Zaparoli made changes - 20/May/2025 12:10 PM

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New: image-2025-05-20-09-10-17-788.png [ 501709 ]

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