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Bug
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Resolution: Unresolved
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Low
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None
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10.3.0
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1
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Severity 3 - Minor
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Issue Summary
If an attachment is uploaded in the Attachment section during issue creation via the Agent view (Jira UI), the API endpoint /rest/servicedeskapi/request/ will not return any attachment.
Steps to Reproduce
- Create an issue and upload an attachment in the Attachment section
- Note that Request Type needs to be set to a non-empty value, otherwise the REST API call will return the error The request could not be found, or you do not have permission to see it."
- Run /rest/servicedeskapi/request/<ISSUE_ID> against the issue
Expected Results
The response should show the uploaded attachment.
Actual Results
The attachment section of the response is empty:
{
"fieldId": "attachment",
"label": "Attachment",
"value": [],
"renderedValue": []
Workarounds
In the Agent view (Jira UI):
- If the attachment is uploaded in the Description section during the issue section, then this issue does not occur
- If another attachment is uploaded after the first attachment, then the API can return all attachments
In the Customer Portal:
- If the request is created via the customer portal and the attachment is added in the request creation form, the issue does not occur
Versions Tested
Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below:
| Testing Requirements | Version | Affected Version |
|---|---|---|
| Customers Reported Version | 10.3.0 | Yes |
| Most Recent Bug-Fix Release | ||
| Previous Major Release | ||
| Most Recent LTS | ||
| Previous Supported LTS | 9.12.22 | Yes |
| Other Versions.. | ||
| (Add rows as needed) |
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