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  1. Jira Service Management Data Center
  2. JSDSERVER-16212

Without being in the Object Schema Managers role, the history of object attachment is not visible to users in the History tab

      Issue Summary

      The history of addition and deletion of an attachment to an Assets object can be seen in the History tab of the object, as well as in the Attachments panel in the object view. This is true for users with the Object Schema Managers role but for users with just the Object Schema Developers / Object Schema Users role, none of the history related to the object attachment is visible in the History tab although the information is available in the Attachments panel

      Steps to Reproduce

      1. As a user with just the Object Schema Developers role, upload an attachment to an object or delete an existing attachment of an object.
      2. View the History tab of the object.
      3. Go to the object view and view the information in the Attachments panel.
      4. As a user with the Object Schema Managers role, view the same object for its History tab and the Attachments panel in the object view.

      Expected Results

      The visible information about the object's attachments is the same to users with and without the Object Schema Managers role

      Actual Results

      Without the Object Schema Managers role, users are not able to see any information about the object's attachment in the History tab although they are visible in the Attachments panel

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Versions Tested

      Testing Requirements Version Affected Version
      Customer reported version  5.6.0 Yes 
      Most Recent Bug-Fix Release  10.3.5 Yes 
      Previous Major Release    
      Most Recent LTS  5.12.23 Yes 
      Previous Supported LTS    
      Other Versions..    

            [JSDSERVER-16212] Without being in the Object Schema Managers role, the history of object attachment is not visible to users in the History tab

              cfd0dcced0d7 Luke Ellis
              michin Michelle Chin
              Affected customers:
              15 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: