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Bug
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Resolution: Fixed
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Low
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5.6.0, 10.3.5, 5.12.23
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1
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Severity 3 - Minor
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Issue Summary
The history of addition and deletion of an attachment to an Assets object can be seen in the History tab of the object, as well as in the Attachments panel in the object view. This is true for users with the Object Schema Managers role but for users with just the Object Schema Developers / Object Schema Users role, none of the history related to the object attachment is visible in the History tab although the information is available in the Attachments panel
Steps to Reproduce
- As a user with just the Object Schema Developers role, upload an attachment to an object or delete an existing attachment of an object.
- View the History tab of the object.
- Go to the object view and view the information in the Attachments panel.
- As a user with the Object Schema Managers role, view the same object for its History tab and the Attachments panel in the object view.
Expected Results
The visible information about the object's attachments is the same to users with and without the Object Schema Managers role
Actual Results
Without the Object Schema Managers role, users are not able to see any information about the object's attachment in the History tab although they are visible in the Attachments panel
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
Versions Tested
| Testing Requirements | Version | Affected Version |
|---|---|---|
| Customer reported version | 5.6.0 | Yes |
| Most Recent Bug-Fix Release | 10.3.5 | Yes |
| Previous Major Release | ||
| Most Recent LTS | 5.12.23 | Yes |
| Previous Supported LTS | ||
| Other Versions.. |
- links to
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-16212] Without being in the Object Schema Managers role, the history of object attachment is not visible to users in the History tab
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: Waiting for Release [ 12075 ] | New: Closed [ 6 ] |
| Fix Version/s | Original: 10.7.1 [ 112593 ] | |
| Fix Version/s | New: 10.7.2 [ 113126 ] |
| Fix Version/s | New: 10.7.1 [ 112593 ] | |
| Fix Version/s | New: 10.3.8 [ 112691 ] | |
| Fix Version/s | New: 11.0.0 [ 111000 ] |
| Status | Original: In Review [ 10051 ] | New: Waiting for Release [ 12075 ] |
| Status | Original: In Progress [ 3 ] | New: In Review [ 10051 ] |
| Status | Original: Short Term Backlog [ 12074 ] | New: In Progress [ 3 ] |
| Assignee | New: Luke Ellis [ cfd0dcced0d7 ] |
| Description |
Original:
h3. Issue Summary
The history of addition and deletion of an attachment to an Assets object can be seen in the History tab of the object, as well as in the Attachments panel in the [object view|https://confluence.atlassian.com/servicemanagementserver103/viewing-objects-in-the-object-view-1488596314.html]. This is true for users with the Object Schema Managers role but for users with just the Object Schema Developers / Object Schema Users role, none of the history related to the object attachment is visible in the History tab although the information is available in the Attachments panel h3. Steps to Reproduce # As a user with just the Object Schema Developers role, upload an attachment to an object or delete an existing attachment of an object. # View the History tab of the object. # Go to the [object view|https://confluence.atlassian.com/servicemanagementserver103/viewing-objects-in-the-object-view-1488596314.html] and view the information in the Attachments panel. # As a user with the Object Schema Managers role, view the same object for its History tab and the Attachments panel in the [object view|https://confluence.atlassian.com/servicemanagementserver103/viewing-objects-in-the-object-view-1488596314.html]. h3. Expected Results The visible information about the object's attachments is the same to users with and without the Object Schema Managers role h3. Actual Results Without the Object Schema Managers role, users are not able to see any information about the object's attachment in the History tab although they are visible in the Attachments panel !image-2025-05-15-09-27-57-022.png|thumbnail! h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available h3. Versions Tested ||Testing Requirements||Version||Affected Version|| |Most Recent Bug-Fix Release| 10.3.5 | Yes | |Previous Major Release| | | |Most Recent LTS| 5.12.23 | Yes | |Previous Supported LTS| | | |_Other Versions.._| | | |
New:
h3. Issue Summary
The history of addition and deletion of an attachment to an Assets object can be seen in the History tab of the object, as well as in the Attachments panel in the [object view|https://confluence.atlassian.com/servicemanagementserver103/viewing-objects-in-the-object-view-1488596314.html]. This is true for users with the Object Schema Managers role but for users with just the Object Schema Developers / Object Schema Users role, none of the history related to the object attachment is visible in the History tab although the information is available in the Attachments panel h3. Steps to Reproduce # As a user with just the Object Schema Developers role, upload an attachment to an object or delete an existing attachment of an object. # View the History tab of the object. # Go to the [object view|https://confluence.atlassian.com/servicemanagementserver103/viewing-objects-in-the-object-view-1488596314.html] and view the information in the Attachments panel. # As a user with the Object Schema Managers role, view the same object for its History tab and the Attachments panel in the [object view|https://confluence.atlassian.com/servicemanagementserver103/viewing-objects-in-the-object-view-1488596314.html]. h3. Expected Results The visible information about the object's attachments is the same to users with and without the Object Schema Managers role h3. Actual Results Without the Object Schema Managers role, users are not able to see any information about the object's attachment in the History tab although they are visible in the Attachments panel !image-2025-05-15-09-27-57-022.png|thumbnail! h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available h3. Versions Tested ||Testing Requirements||Version||Affected Version|| |Customer reported version| 5.6.0 | Yes | |Most Recent Bug-Fix Release| 10.3.5 | Yes | |Previous Major Release| | | |Most Recent LTS| 5.12.23 | Yes | |Previous Supported LTS| | | |_Other Versions.._| | | |
| Affects Version/s | New: 5.6.0 [ 104395 ] |
| Status | Original: Gathering Impact [ 12072 ] | New: Short Term Backlog [ 12074 ] |