Issue Summary
The default connection timeout for JSM email channels for Google, Microsoft and Yahoo providers is hardcoded at 60,000 ms (60 seconds). However, this value is overridden by the UI to 5,000 ms (5 seconds). This discrepancy appears to be a regression bug that was introduced with the multiple email channels feature in version 4.22.
Steps to Reproduce
- Navigate to Project Settings > Emails Requests > choose Google, Microsoft or Yahoo as provider > fill in all the other details and Save.
- The default timeout will be set to 5,000ms (5 seconds), as it can be verified by following the steps outlined in the KB here or by checking the TIMEOUT column in the "AO_2C4E5C_MAILCONNECTION" table.
- In contrast, the backend code sets a default timeout of 60,000ms (60 seconds).
Expected Results
The default timeout for the JSM email channel is 60,000ms (60s).
Actual Results
The default timeout for the JSM email channel is overwritten by the frontend to 5,000ms (5s).
Workaround
Increase the email channel default timeout using the steps from How to set a custom connection timeout value in Jira Service Management email channel.
Versions Tested
| Testing Requirements |
Version |
Affected Version |
| Customers Reported Version |
5.12.19 |
Yes |
| Most Recent LTS |
10.3.5 |
Yes |
| Previous Supported LTS |
5.12.22 |
Yes |
| Other Versions |
4.20.8 |
No |
Low 