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  1. Jira Service Management Data Center
  2. JSDSERVER-16205

Unable to load the agents with workload report after upgrade

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Medium Medium
    • 10.3.7, 10.7.0
    • 10.3.3, 10.3.5
    • Reports

      Issue Summary

      Customer is reporting that they are unable to load the agents with workload report after upgrade to 10.x.

      Steps to Reproduce

      1. Navigate to the JSM project in question.
      2. Go to Project settings and then click on Reports.
      3. Click on the Worklog tab and the error occurs.

      Expected Results

      The worklog tab should load without any errors.

      Actual Results

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Versions Tested

      Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below: 

      Testing Requirements Version Affected Version
      Customers Reported Version Example: 9.14.2 (Yes / No)
      Most Recent Bug-Fix Release 10.3.5 Yes
      Previous Major Release    
      Most Recent LTS    
      Previous Supported LTS    
      Other Versions..    
      (Add rows as needed)    

        1. image-2025-05-12-14-59-27-448.png
          98 kB
          Vijay Krishnan Subramanian

          Form Name

            [JSDSERVER-16205] Unable to load the agents with workload report after upgrade

            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 17 New: 40
            SET Analytics Bot made changes -
            Support reference count Original: 3 New: 5
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 3
            SET Analytics Bot made changes -
            UIS New: 17
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            Sam Xu made changes -
            Fix Version/s New: 10.7.0 [ 111197 ]
            Fix Version/s New: 10.3.7 [ 111196 ]
            Sam Xu made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Sam Xu made changes -
            Remote Link New: This issue links to "Service Desk Master › JSMDC Source I18N Check - Master › stable-issue-20.3-JSDSERVER-16205-fix-workload-report (server-syd-bamboo)" [ 1017447 ]

              jxu2@atlassian.com Sam Xu
              2a58c9773847 Vijay Krishnan Subramanian
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: