[JSDSERVER-16204] Disable customer notifications for comments made on specific status transitions - Create and track feature requests for Atlassian products.

Type: Suggestion
Resolution: Unresolved
Fix Version/s: None
Component/s: Customer Notification
Labels:
- ril

UIS:
2
Support reference count:
1
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Currently, we can disable notifications for comments for the whole project, and we can disable notifications for customers on all status transitions.

This request is to make a more granular toggle to disable customer notifications for comments made during specific issue transitions.

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Internal ticket

No work has yet been logged on this issue.

Assignee:: Unassigned

Reporter:: Mateo

Votes:: 1 Vote for this issue

Watchers:: 2 Start watching this issue

Created:: 08/May/2025 4:38 PM

Updated:: 10/May/2025 4:10 AM