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  1. Jira Service Management Data Center
  2. JSDSERVER-16197

Assets Discovery - Incorrect error information "The connection port 5985 is not reachable."

    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • Discovery 7.1.3
    • Discovery 7.1.2
    • Assets Discovery
    • None

      Issue Summary

      The error information is incorrect when testing WMI credentials against a Windows host. Error messages are crucial for diagnosing and resolving issues, both for users and developers. They should be clear, accurate, and informative. If an error message provides misleading or incorrect information, it can lead to confusion, misdiagnoses, and potentially make troubleshooting more difficult.

      Steps to Reproduce

      Requires 2 Windows host:

      • Discovery Tool Host
      • Target Windows Host

      Steps:

      1. Block incoming connection on port 135 on the target Windows Host
      2. Install Discovery Tool 7.1.2 on Discovery Tool Host
      3. In the Credentials Tab, create a new credential and provide the target Windows Host Administrative Credentials
      4. Click the "Credential Test", provide the target Windows Host IP
      5. Ok

      Expected Results

      Provide correct information on the port that is blocked.
      For example: The connection port 135 is not reachable on host x

      Actual Results

      A Windows pop-up "The connection port 5985 is not reachable."

      This is also written to the discovery/logs/

      Workaround

      In PowerShell use the Test-NetConnection cmdlet instead to test if ports are open

      Test-NetConnection -ComputerName <IP or Hostname> -Port <Port#>

          Form Name

            [JSDSERVER-16197] Assets Discovery - Incorrect error information "The connection port 5985 is not reachable."

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              a99cf1f76b82 Puneet Saini
              3c96155be3d0 Johnny
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                Created:
                Updated: