• Type: Bug
• Resolution: Fixed
• Priority: Medium
• Fix Version/s: 10.3.7, 10.7.0
• Affects Version/s: 10.3.4, 10.3.5
• Component/s: Internationalization
• Labels:

  • ril

1. Multiplelanguagesupport.mp4

   9.96 MB

   15/May/2025 9:37 AM

[JSDSERVER-16191] Saving empty strings in one language causes all other languages to lose translations for the same text

Satej Mirpagar made changes - 04/Jun/2025 10:56 AM

Resolution		New: Fixed [ 1 ]
Status	Original: Waiting for Release [ 12075 ]	New: Closed [ 6 ]

SET Analytics Bot made changes - 18/May/2025 2:23 AM

UIS

Original: 0

New: 5

SET Analytics Bot made changes - 16/May/2025 4:07 AM

Support reference count

Original: 1

New: 2

Cecille Maquito made changes - 15/May/2025 9:50 AM

Description

Original: h3. Issue Summary When saving the translations for a JSM project with 3+ languages configured, it causes the translations for the other languages to be removed from the UI. h3. Steps to Reproduce  # Create a JSM project  # Configure 3+ (including the default) under language support  ** For internal testing purposes, this was Deutsch, English UK, and English US.  # Set the translations for Deutsch  # Set the translations for English UK  # Now navigate to any already translated section  # Clear some translations  # Observe other language translations h3. Expected Results Translations should be saved and not remove the translations for any other language. h3. Actual Results Translations for other languages are lost on save. h3. Workaround Always save all fields to translate without leaving any empty spaces h3. Versions Tested Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below:  ||Testing Requirements||Version||Affected Version|| |Customers Reported Version| | | |Most Recent Bug-Fix Release|10.3.6 |Yes | |Previous Major Release|10.6.0|Yes| |Most Recent LTS|10.3.4 |Yes | |Previous Supported LTS| | | |_Other Versions.._| | | |_(Add rows as needed)_| | |

New: h3. Issue Summary When saving the translations for a JSM project with 3+ languages configured, it causes the translations for the other languages to be removed from the UI. h3. Steps to Reproduce  # Create a JSM project  # Configure 3+ (including the default) under language support  ** For internal testing purposes, this was Deutsch, English UK, and English US.  # Set the translations for Deutsch  # Set the translations for English UK  # Now navigate to any already translated section  # Clear some translations  # Observe other language translations h3. Expected Results Translations should be saved and not remove the translations for any other language. h3. Actual Results Translations for other languages are lost on save. h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available h3. Versions Tested Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below:  ||Testing Requirements||Version||Affected Version|| |Customers Reported Version| | | |Most Recent Bug-Fix Release|10.3.6 |Yes | |Previous Major Release|10.6.0|Yes| |Most Recent LTS|10.3.4 |Yes | |Previous Supported LTS| | | |_Other Versions.._| | | |_(Add rows as needed)_| | |

Cecille Maquito made changes - 15/May/2025 9:42 AM

Affects Version/s

New: 10.3.5 [ 110897 ]

Cecille Maquito made changes - 15/May/2025 9:37 AM

Attachment

New: Multiplelanguagesupport.mp4 [ 501433 ]

Bartosz Ornatowski made changes - 07/May/2025 7:13 AM

Fix Version/s

Original: 10.6.1 [ 111293 ]

Bartosz Ornatowski made changes - 07/May/2025 7:08 AM

Fix Version/s		New: 10.7.0 [ 111197 ]
Fix Version/s		New: 10.6.1 [ 111293 ]
Fix Version/s		New: 10.3.7 [ 111196 ]

Bartosz Ornatowski made changes - 07/May/2025 7:07 AM

Status

Original: In Progress [ 3 ]

New: Waiting for Release [ 12075 ]

Bartosz Ornatowski made changes - 07/May/2025 7:07 AM

Status

Original: Short Term Backlog [ 12074 ]

New: In Progress [ 3 ]

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