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  1. Jira Service Management Data Center
  2. JSDSERVER-16135

Sending an email with an invalid attachment causes the attachment to fail to be added silently

      Issue Summary

      Sending an email with an invalid attachment causes the attachment to fail to be added silently

      Steps to Reproduce

      1. Configure an incoming mail handler for the JSM project(Email Requests)
      2. try sending an email to the incoming mail handler with an invalid attachment (ie jpeg file and saved as a png file extension)

      Expected Results

      • The issue is created with the attachment added. Or
      • Show in the logs/ticket that the attachment failed to be attached

      Actual Results

      • Attachment failed to be added silently and no errors were reported in the logs

      Workaround

      Currently not available

      Versions Tested

      Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below: 

      Testing Requirements Version Affected Version
      Customers Reported Version Example: 5.12.15 Yes
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      Previous Major Release    
      Most Recent LTS    
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          Form Name

            [JSDSERVER-16135] Sending an email with an invalid attachment causes the attachment to fail to be added silently

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              fd3b5c1acd09 Marc Dacanay
              dgedda@atlassian.com Devisree Gedda
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: