SLA doesn't stop with 'Comment: For Customers' when the reporter is inactive

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    • Type: Bug
    • Resolution: Fixed
    • Priority: Medium
    • 10.7.0
    • Affects Version/s: 5.12.10, 10.5.0
    • Component/s: SLA
    • 1
    • Severity 2 - Major

      Issue Summary

      If the Reporter is an inactive user, the stop condition Comment: For Customers won't stop the SLA. Recalculating the SLA doesn't help.

      Steps to Reproduce

      1. Create an SLA with the stop condition Comment: For Customers
      2. Create a new issue
      3. Deactivate the reporter's account
      4. From the UI, make a public comment on the issue

      Expected Results

      The SLA will stop as the condition is met

      Actual Results

      The SLA keeps running after the comment has been published

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

      Versions Tested

      • 5.12.10
      • 10.5.0

        1. SLA.png
          SLA.png
          111 kB

              Assignee:
              Unassigned
              Reporter:
              Aline Staudt
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                Created:
                Updated:
                Resolved: