Medium Issue Summary
If the Reporter is an inactive user, the stop condition Comment: For Customers won't stop the SLA. Recalculating the SLA doesn't help.
Steps to Reproduce
- Create an SLA with the stop condition Comment: For Customers
- Create a new issue
- Deactivate the reporter's account
- From the UI, make a public comment on the issue
Expected Results
The SLA will stop as the condition is met
Actual Results
The SLA keeps running after the comment has been published
Workaround
Currently, there is no known workaround for this behavior. A workaround will be added here when available
Versions Tested
- 5.12.10
- 10.5.0
- links to
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