Ability to pre-fill the select list fields based on it's values than value IDs

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    • Type: Suggestion
    • Resolution: Unresolved
    • None
    • Component/s: Customer Portal
    • 2
    • 1

      Ability to pre-fill the select list fields based on it's values than value IDs

      We have shipped support for auto-populated request fields in Jira Service Management Data Center 4.22.

      You can generate URLs that will automatically populate selected request fields with contextual data. This way you can direct your customers to the customer portal from an external website and transfer certain details into the request fields.

      Learn how to set up URLS with auto-populated request fields.

      However for the some field types like checkbox, multi-select etc mentioned below

      Checkbox &customfield_1000=500,501,502 Pass values of the option ID to be selected, separated by comma.
      Multi-select
      Radio &customfield_1000=500 Pass a single value to be selected.
      Select
      Cascading select &customfield_1000=500,1 Pass 1 or two values.
      The first value is the first select option to be selected. If a second value is passed, then it is the second select value to be selected.

      We have to parse the value IDs instead of values themselves which is time consuming so having the ability to parse them in values will save time and effort.

            Assignee:
            Unassigned
            Reporter:
            Devisree Gedda
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            1 Vote for this issue
            Watchers:
            2 Start watching this issue

              Created:
              Updated: