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Suggestion
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Resolution: Unresolved
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None
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2
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Ability to pre-fill the select list fields based on it's values than value IDs
We have shipped support for auto-populated request fields in Jira Service Management Data Center 4.22.
You can generate URLs that will automatically populate selected request fields with contextual data. This way you can direct your customers to the customer portal from an external website and transfer certain details into the request fields.
Learn how to set up URLS with auto-populated request fields.
However for the some field types like checkbox, multi-select etc mentioned below
| Checkbox | &customfield_1000=500,501,502 | Pass values of the option ID to be selected, separated by comma. |
| Multi-select | ||
| Radio | &customfield_1000=500 | Pass a single value to be selected. |
| Select | ||
| Cascading select | &customfield_1000=500,1 | Pass 1 or two values. The first value is the first select option to be selected. If a second value is passed, then it is the second select value to be selected. |
We have to parse the value IDs instead of values themselves which is time consuming so having the ability to parse them in values will save time and effort.
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