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  1. Jira Service Management Data Center
  2. JSDSERVER-16079

Assets import will not concatenate data locators if the Attribute type can have multiple cardinality

    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 5.12.0
    • Assets - Import

      Issue Summary

      When performing an Assets import, if using a concatenation of multiple data locators, Assets will attempt to find each value individually rather than concatenate, even if the Attribute type has a cardinality of one.

      Steps to Reproduce

      1. Create an assets Jira user attribute with cardinality 1
      2. Create a Jira user with a username with a space, eg. "Charlie Atlas"
      3. Set up a CSV import with two data locators eg. firstname, lastname
      4. Set the space concatenator for the import attribute eg. \s
      5. Run the import

      Expected Results

      The user should be found

      Actual Results

      The user is not found as Assets attempts to search firstname and lastname separately.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Versions Tested

      Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below: 

      Testing Requirements Version Affected Version
      Customers Reported Version Example: 9.14.2 (Yes / No)
      Most Recent Bug-Fix Release    
      Previous Major Release    
      Most Recent LTS    
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            [JSDSERVER-16079] Assets import will not concatenate data locators if the Attribute type can have multiple cardinality

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              Unassigned Unassigned
              c8bcca445054 Benjamin Suess
              Affected customers:
              0 This affects my team
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                Created:
                Updated: