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  1. Jira Service Management Data Center
  2. JSDSERVER-16078

Assets User attribute does not support email address and will perform a slower search

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      Issue Summary

      Assets Jira user attribute can be set to User key or User name, but cannot be set to email. This means if email is used, the search falls back to the slower full name search will not resolve.

      Steps to Reproduce

      1. Configure an Assets attribute with a Jira user
      2. Add a Jira user to User management
      3. Create a CSV import with a User email column
      4. Configure the Jira user Data locator to be the user email

      Expected Results

      The import should find the Jira user

      Actual Results

      The import cannot find the user.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Versions Tested

      Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below: 

      Testing Requirements Version Affected Version
      Customers Reported Version Example: 9.14.2 (Yes / No)
      Most Recent Bug-Fix Release    
      Previous Major Release    
      Most Recent LTS    
      Previous Supported LTS    
      Other Versions..    
      (Add rows as needed)    

          Form Name

            [JSDSERVER-16078] Assets User attribute does not support email address and will perform a slower search

              Unassigned Unassigned
              c8bcca445054 Benjamin Suess
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: