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  1. Jira Service Management Data Center
  2. JSDSERVER-16077

Assets: DateTime field can not be accurately edited from object view

      Issue Summary

      When editing a DateTime field from the Object view(https://<Jira URL>/secure/insight/assets/<Object-Key>., trying to type in the hour/min field doesn't reflect the number entered on the keyboard

      Steps to Reproduce

      1. For example: If I highlight the "1" in 11:00 and type "9" it changes to a 3
        • Here is a screenshot of how it looks on my end:
        • Using the AM/PM dropdown and selecting the other option will sometimes alter the date and always alters the hour but flips it between two values
          • For example: 05:00 becomes 11:00 when PM is selected and then back to 05:00 when AM is selected

      Expected Results

      You should be able to manually enter a date/time value in the object view but this is not currently possible

      Actual Results

      The date/time value entered does not reflect the value the user is selecting. AM/PM dropdown option also alters the time and this is not expected

      Workaround

      You can alter a DateTime value normally from the Schema View:

      Assets (At the top) > Object Schemas > Schema your editing > Select object from the left hand menu > Select Edit

      The editing fields are different from this view and work as expected.

      The latest LTS release of 10.3 does not appear to be affected either

      Versions Tested

      Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below: 

      Testing Requirements Version Affected Version
      Customers Reported Version 9.12.14 Yes
      Most Recent Bug-Fix Release 9.12.19 Yes
      Previous Major Release    
      Most Recent LTS 10.3.4 No
      Previous Supported LTS 9.12 Yes
      Other Versions.. 9.13.1 Yes
           

          Form Name

            [JSDSERVER-16077] Assets: DateTime field can not be accurately edited from object view

            SET Analytics Bot made changes -
            Support reference count New: 1
            Bartosz Ornatowski made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]
            Bartosz Ornatowski made changes -
            Fix Version/s New: 10.3.4 [ 110310 ]
            Security Metrics Bot made changes -
            Labels New: ril
            Security Metrics Bot made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 995314 ]
            Branden Miars created issue -

              Unassigned Unassigned
              34e46ad8c98b Branden Miars
              Affected customers:
              0 This affects my team
              Watchers:
              1 Start watching this issue

                Created:
                Updated:
                Resolved: