Issue Summary

      The "Select order" dropdown lacks a visible label.

      Steps to Reproduce

      1. Open the JSM DC Help Center instance.
      2. Navigate to the mentioned instance in the main content area.
      3. Note that the visible label is missing.

      Screenshot

      Actual Results

      The "Select order" dropdown is correctly associated with a <label> element, ensuring proper semantic structure. However, the label is not visible on the page, even though it is present in the code. This issue occurs because the label has been hidden using CSS.

      As a result, users with cognitive impairments may find it difficult to understand the purpose of the dropdown.

      Expected Results

      Ensure that a visible label is provided for the dropdown.

      In this case, since the label is present in the code and associated with the dropdown, remove the class="assistive" from the <label> element in the source code to make the label visible on the page.

      Note: Please consult with the design team to address this issue from a design perspective.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Environment

      MacBook Pro (16-inch, 2021)
      macOS Sonoma 14.7
      Operations - Windows11
      Chrome - Version 133.0.6943.127 (Official Build) (64-bit)
      Safari- Version 18.0
      Firefox- Version 135.0 (64-bit)
      JAWS- Version 2023
      NVDA- Version 2024.4.2
      VoiceOver - Version Latest

        1. Select order screenshot.png
          Select order screenshot.png
          669 kB
        2. Select Order SS.png
          Select Order SS.png
          517 kB

          Form Name

            [JSDSERVER-16062] Help Center: Missing visible label for dropdown

            Shova Acharya made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Shova Acharya made changes -
            Fix Version/s New: 10.5.1 [ 110317 ]
            Fix Version/s New: 11.0.0 [ 111000 ]
            Fix Version/s New: 10.6.0 [ 110418 ]
            Bartosz Ornatowski made changes -
            Priority Original: Medium [ 3 ] New: High [ 2 ]
            Chirag Goyal made changes -
            Labels Original: 3.3.2 Accessibility Level-A WCAG2.2 ax-a11y-1122 ax-bug ax-cog-user ax-customer-escalated ax-eap-support ax-esc-VA-Gov ax-qa ril New: 3.3.2 Accessibility Level-A WCAG2.2 ax-a11y-1122 ax-bug ax-cog-user ax-customer-escalated ax-eap-support ax-esc-VA-Gov ax-qa ax-qa-fixed ax-qa-verified ril
            Chirag Goyal made changes -
            Attachment New: Select Order SS.png [ 489857 ]
            Shova Acharya made changes -
            Status Original: In Review [ 10051 ] New: Waiting for Release [ 12075 ]
            Shova Acharya made changes -
            Status Original: In Progress [ 3 ] New: In Review [ 10051 ]
            Shova Acharya made changes -
            Status Original: Short Term Backlog [ 12074 ] New: In Progress [ 3 ]
            Shova Acharya made changes -
            Assignee New: Shova Acharya [ f8cc0f3bb64f ]
            Marc Dacanay made changes -
            Status Original: Needs Triage [ 10030 ] New: Short Term Backlog [ 12074 ]

              f8cc0f3bb64f Shova Acharya
              deddb3877943 Chirag Goyal
              Affected customers:
              1 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: