Issue Summary

Having the Danish language as default and clicking on Sign up for an account (Opret en konto), the Captcha show the text: Angiv ordet som det er vist nedenfor / angiv ordet som er vist nedenfor

This shows an inconsistency between languages (translations) as in English we don't see the slash (\/) and the question mark (?).

Steps to Reproduce

1. Install JSM and configure it to enable the functionality Sign up for an account
2. Go to JIRA Administration (⚙︎) > General configuration > Edit settings (button)
3. Edit the Default language to Danish
4. Open the Customer Portal, and provide the incorrect credentials
5. Result, the captcha is shown, and the translation for Enter the word as shown below shows a duplicate and extra question mark:
   Angiv ordet som det er vist nedenfor / angiv ordet som er vist nedenfor

Expected Results

Just the text: Angiv ordet som det er vist nedenfor
And match the format as with the English language.

Actual Results

Getting the following text: Angiv ordet som det er vist nedenfor / angiv ordet som er vist nedenfor

Workaround

These steps might be performed during a maintenance window in case of Production. I also suggest trying them in a lower environment first.

1. Go to the path <JIRA_HOME>/plugins/installed-plugins/ and locate the file jira-servicedesk-application-5.12.17.jar
2. Create a temporal folder, i.e.:

   mkdir workaround
   

3. Then extract the content of jira-servicedesk-application-5.12.17.jar into this new folder. i.e.:

   cd workaround
   jar -xf ../jira-servicedesk-application-5.12.17.jar 
   

4. Then locate the file translation-single-i18n_da_DK.properties and edit the line cv.login.captcha.label, and set the translation desired. Save the document.
5. Then compress the file with the name jira-servicedesk-application-5.12.17.jar. i.e.:

   jar -cf jira-servicedesk-application-5.12.17.jar *
   

6. Lastly, on path <JIRA_HOME>/plugins/installed-plugins/ make a backup of the current jar file by renaming it, and copy over the new generated one. i.e.:

   cd <JIRA_HOME>/plugins/installed-plugins/
   mv jira-servicedesk-application-5.12.17.jar jira-servicedesk-application-5.12.17.jar_orig
   cp workaround/jira-servicedesk-application-5.12.17.jar .
   

7. Then restart Jira to make the changes effective
8. Make a hard refresh in web browser (Ctrl+shift+R)

Please change <JIRA_HOME> to the actual Jira Home path in all the examples above. Also, please note that the is a punt in the last command.

Versions Tested