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Type:
Bug
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Resolution: Fixed
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Priority:
Medium
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Affects Version/s: 4.20.25, 5.12.15, 5.17.2, 10.3.2
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Component/s: Knowledge Base
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2
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Severity 2 - Major
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18
Issue Summary
If you have integrated Jira with Confluence Cloud for a Knowledge base integration using the steps on Set up a knowledge base with Confluence Cloud
Then you cannot integrate or search for any space that has been created with a non custom purpose, even if the added category is removed later.
Steps to Reproduce
- Create a new Confluence Cloud space, selecting the Knowledge Base or Collaboration purpose
- Integrate with Confluence Cloud using Set up a knowledge base with Confluence Cloud
- Create a JSM project
- Setup the Knowledge Base integration and search for the created space
- See the space does not appear in the dropdown.
Expected Results
Any space that the user has permission for, should appear in the dropdown.
Actual Results
Only spaces created without a category are shown in the dropdown.
Workaround
Currently there is no known workaround for this behaviour. A workaround will be added here when available.
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